1. Who we are
Fitwise is a gym management platform. The legal entity responsible for this service is [full legal company name], registered at [registered business address and country] (“Fitwise”, “we”, “us”). Privacy questions can be sent to synexis.global@gmail.com.
Gyms using Fitwise decide why and how they use member records in their own accounts. For that gym member information, the gym may be the controller and Fitwise may act as its service provider or processor under the gym’s instructions and contract. Fitwise may separately decide how it uses information about its own business contacts, website visitors and customer account administrators. Confirm these roles for your actual contracts and jurisdictions.
2. Information we handle
The information involved depends on how you use Fitwise and what a gym enables. It may include:
- Account and contact details, such as name, email, phone number, gym, role and sign-in information.
- Gym and membership records, such as membership status, attendance, class bookings, fees or payment status.
- Messages and support requests you send to us or your gym.
- Device, log and service information needed to operate, protect and troubleshoot the website or apps.
- Health, fitness or workout information only where a gym or member chooses to enter or connect it in a feature that supports it. Such information can receive special legal protection in some places.
Payment card or bank details may be handled by a payment provider rather than stored by Fitwise. [Name the actual providers and describe the exact payment flow, or remove this sentence if it is inaccurate.]
3. How information is used
Depending on the feature and our relationship with you, information may be used to provide gym administration and member services, manage accounts and subscriptions, process or reconcile payments through configured providers, respond to support requests, secure and maintain the service, and meet legal obligations. We may use optional analytics or promotional communications only if those features are actually enabled and the required notices or choices are provided.
Fitwise should document the applicable legal basis, purposes and retention for each use before launch in each relevant market. [Add the actual legal bases and opt-out/unsubscribe process.]
4. Sharing and international transfers
Information may be shared with the gym that manages your membership, service providers that host or support Fitwise, payment providers selected for a transaction, and public authorities where required by law. Add the real provider categories, subprocessors and links to their notices here: [vendor/subprocessor list].
Fitwise may operate across countries. If personal information is transferred internationally, describe the destination regions and safeguards that apply: [hosting locations and transfer safeguards].
5. Retention and security
We keep information only as long as needed for the purposes described above, our agreement with the gym, and applicable legal requirements. Set out your actual retention periods or the criteria used to determine them: [retention schedule, deletion process, and backup timing].
Fitwise uses appropriate technical and organizational safeguards for the service. No online service can guarantee absolute security. Security questions can be sent to synexis.global@gmail.com. Add a plain description of controls you can substantiate: [verified security controls].
6. Your choices and rights
Depending on where you live, you may be able to request access to, correction of, deletion of, restriction of, or a copy of personal information, or object to certain uses. For information held by a gym about your membership, contact that gym first. For information Fitwise handles for its own purposes, contact synexis.global@gmail.com. We may need to verify your request and may retain information where the law permits or requires it.
People in the European Economic Area and some other regions have specific data protection rights. The rights and response steps depend on the applicable law and on whether Fitwise or a gym is responsible for the processing. You can also contact your local data protection authority.
7. Children
Fitwise is intended for gyms and their members. Before allowing a gym to create accounts for children or collect their information, the gym and Fitwise must confirm age limits, required permissions and safeguards for the markets where the service is offered. [State your minimum age and child-data process.]
8. Changes and contact
We may update this policy as the service or applicable requirements change. We will post the new version and update its effective date. For privacy questions, email synexis.global@gmail.com or write to [registered business address]. If a gym controls the information in question, contact the gym as well.
More information
See our account and data deletion page for instructions about deletion requests.